{ "sections": { "main": { "type": "eis-page", "blocks": { "fact-1": { "type": "fact", "settings": { "value": "Prices in USD", "label": "Prices, promotions and availability can change without notice" } }, "fact-2": { "type": "fact", "settings": { "value": "Equipment is final sale", "label": "Unless stated in writing or required by law" } }, "fact-3": { "type": "fact", "settings": { "value": "You own your artwork", "label": "We only use it to fulfil your order and support it" } }, "fact-4": { "type": "fact", "settings": { "value": "Washington law", "label": "Governs these terms and any related dispute" } }, "collapsible-5": { "type": "collapsible", "settings": { "number": "", "heading": "Agreement to these terms", "content": "

Welcome to Edible Ink Store. These Terms and Conditions govern your access to and use of www.edibleinkstore.com (the “Website”) and your purchase of products and services offered through it. The Website is operated by Edible Ink Store, a Washington-based business.

By accessing, browsing, creating an account, placing an order or otherwise using our Website, you agree to be bound by these terms and by our Privacy Policy, Shipping Policy and Return & Refund Policy, each of which is incorporated by reference. If you do not agree, please do not use the Website or place an order.

", "open": true } }, "collapsible-6": { "type": "collapsible", "settings": { "number": "1", "heading": "Use of the website", "content": "

You may use the Website for lawful purposes and in accordance with these terms. You agree not to:

Use the Website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to our website, systems, accounts or networks
Interfere with or disrupt the operation or security of the Website
Use bots, scripts or automated systems in a way that could damage, overload or interfere with our services
Upload or transmit malicious software, viruses or harmful code
Infringe the intellectual property, privacy or other rights of another person or business
Provide false, misleading or fraudulent information
Use another person's account or payment information without authorisation

We may suspend or terminate access, or refuse service, where we reasonably believe these terms have been violated.

", "open": false } }, "collapsible-7": { "type": "collapsible", "settings": { "number": "2", "heading": "Account registration", "content": "

Some features let you create a customer account. You are responsible for providing accurate and current information, keeping your credentials confidential, protecting access to your account, and all activity and orders placed through it.

Please notify us promptly if you believe your account has been accessed without authorisation. We may suspend or terminate accounts containing inaccurate information or used in violation of these terms.

", "open": false } }, "collapsible-8": { "type": "collapsible", "settings": { "number": "3", "heading": "Products and product information", "content": "

We make reasonable efforts to keep product descriptions, specifications, photographs, pricing and availability accurate. However:

Colours and images may vary depending on your device or display settings
Packaging, specifications, accessories or features may change due to manufacturer updates
Availability may change without notice
Manufacturer specifications may be updated from time to time
We cannot guarantee that every description, photograph or specification is completely error-free

We reserve the right to correct errors, update information, change availability, or cancel orders affected by an obvious pricing or product information error.

", "open": false } }, "collapsible-9": { "type": "collapsible", "settings": { "number": "4", "heading": "Pricing and payment", "content": "

All prices are in U.S. dollars unless stated otherwise. Prices, promotions, discounts, shipping charges and availability may change at any time without notice.

We accept the payment methods shown at checkout, which may include credit and debit cards, PayPal, Shop Pay, financing options and other methods made available through Shopify or third-party providers. Payment information is processed securely by those providers; we do not store complete card information on our own servers.

An order is not fully accepted until payment has been authorised and the order accepted for processing. We may refuse, cancel or limit any order where there is suspected fraud, unauthorised activity, a pricing error, an inventory issue or another legitimate business reason.

", "open": false } }, "collapsible-10": { "type": "collapsible", "settings": { "number": "5", "heading": "Shopify and third-party services", "content": "

Our Website is powered by Shopify, which provides the e-commerce platform used to sell our products and process transactions. Certain services associated with your purchase may be provided by third parties, including payment processors, financing providers, shipping carriers, fulfilment providers, analytics providers, customer service platforms, and marketing and communication providers. Your use of those services may also be subject to their own terms and policies.

", "open": false } }, "collapsible-11": { "type": "collapsible", "settings": { "number": "6", "heading": "Orders and order acceptance", "content": "

After placing an order you may receive an automated confirmation by email. That confirmation acknowledges receipt of your order; it does not necessarily constitute final acceptance.

We may cancel or refuse an order for reasons including product availability, pricing or listing errors, payment authorisation problems, suspected fraud, incorrect customer or shipping information, manufacturer or supplier availability, or other legitimate business reasons. If we cancel after payment has been processed, we will refund to the original payment method.

", "open": false } }, "collapsible-12": { "type": "collapsible", "settings": { "number": "7", "heading": "Order changes and cancellations", "content": "

Contact us as soon as possible if you need to modify or cancel an order. Cancellation requests are subject to our Return & Refund Policy and the status of the order.

Once an order has entered processing, production, customisation, fulfilment or shipment, cancellation may no longer be possible. Custom products, personalised products, edible products, printers, equipment and specially ordered items may carry additional cancellation restrictions.

", "open": false } }, "collapsible-13": { "type": "collapsible", "settings": { "number": "8", "heading": "Shipping and delivery", "content": "

We ship using third-party carriers and fulfilment services. Delivery estimates may vary based on destination, product availability, carrier operations, weather, holidays, customs processing, address issues and other circumstances outside our reasonable control.

Unless a service is specifically stated as guaranteed, shipping dates and delivery estimates are not guaranteed, and we are not responsible for carrier delays after an order has shipped. You are responsible for providing a complete and accurate shipping address. See our Shipping Policy for details.

", "open": false } }, "collapsible-14": { "type": "collapsible", "settings": { "number": "9", "heading": "Risk of loss", "content": "

Unless applicable law requires otherwise, responsibility for loss or damage generally transfers to the customer when the order is delivered to the shipping carrier.

Please inspect packages promptly on delivery. Document any visible damage to packaging or equipment with photographs and report it to us promptly so we can help with a carrier claim. Additional requirements for printers and equipment may apply under our Return & Refund Policy and applicable warranty terms.

", "open": false } }, "collapsible-15": { "type": "collapsible", "settings": { "number": "10", "heading": "Edible and food-related products", "content": "

Edible products, printing media, inks, frosting sheets, wafer sheets and other food-related products must be used in accordance with their product instructions and applicable food-safety requirements. Customers are responsible for proper storage and handling, following manufacturer instructions, checking expiration or best-by information, using products for their intended purpose, and confirming products are appropriate for their intended consumers and applications.

Because edible products may be temperature-sensitive, perishable or unsuitable for resale after shipment, many are not eligible for return or refund except where permitted under our Return & Refund Policy or applicable law.

", "open": false } }, "collapsible-16": { "type": "collapsible", "settings": { "number": "11", "heading": "Printers, equipment and electronics", "content": "

Sales of edible printers, printing equipment, machines and other specialised equipment are generally final sale unless stated otherwise in writing or required by applicable law.

Equipment may be new, factory-sealed, specially ordered, built or configured to order, or shipped directly from a manufacturer or authorised warehouse. Customers are responsible for reviewing specifications and confirming the equipment suits their intended application before purchase. Technical support, troubleshooting, warranty service, replacement parts and repairs may be subject to the applicable manufacturer or Edible Ink Store warranty.

", "open": false } }, "collapsible-17": { "type": "collapsible", "settings": { "number": "12", "heading": "Equipment warranty", "content": "

Where a product includes a written manufacturer or Edible Ink Store warranty, those warranty terms govern warranty claims. Coverage varies by product and manufacturer.

Unless stated otherwise, warranties generally do not cover damage or failure resulting from misuse, neglect, improper installation or maintenance, failure to follow operating instructions, accidental damage, unauthorised modification, improper electrical supply, improper shipping or handling after delivery, use of incompatible materials, inks, accessories or consumables, or normal wear and tear.

Printheads, ink cartridges, capping stations, dampers, wipers and similar components may be considered consumable or wear items, with limited or no warranty coverage depending on the manufacturer and product.

Please contact us before shipping any equipment or parts back for warranty evaluation — unauthorised returns may be refused. You may be asked to complete troubleshooting or diagnostic procedures before a warranty replacement or repair is authorised.

", "open": false } }, "collapsible-18": { "type": "collapsible", "settings": { "number": "13", "heading": "Custom and personalised products", "content": "

Custom, personalised, custom-printed or specially produced products may not be returned or cancelled once production has begun, except where required by law or where the product is defective.

You are solely responsible for reviewing everything you submit before placing an order — images, artwork, names, spelling, text, dates, quantities, sizes, product selections and other customisation details. We are not responsible for errors contained in customer-submitted materials.

", "open": false } }, "collapsible-19": { "type": "collapsible", "settings": { "number": "14", "heading": "Customer-submitted content", "content": "

If you upload or submit artwork, photographs, logos, graphics, text or other materials (“Customer Content”) in connection with an order, you represent and warrant that you own it or have all necessary rights and permissions to use it, that you have permission to reproduce, modify or print it, that it does not infringe another person's copyright, trademark, patent, privacy, publicity or other rights, and that it does not violate applicable law.

You retain ownership of your Customer Content. By submitting it, you grant us a limited, non-exclusive licence to reproduce, process, modify, format and use it solely as reasonably necessary to fulfil your order, provide support, troubleshoot an issue or perform related services. We do not acquire ownership of your artwork merely because you submit it to us.

", "open": false } }, "collapsible-20": { "type": "collapsible", "settings": { "number": "15", "heading": "Prohibited customer content", "content": "

We may refuse to process Customer Content that we reasonably believe is unlawful, infringes intellectual property rights, contains malicious or harmful material, is fraudulent or deceptive, promotes illegal activity, violates the rights of another person, or is defamatory or threatening. We are not required to independently verify whether customer-submitted content is legally authorised for use.

", "open": false } }, "collapsible-21": { "type": "collapsible", "settings": { "number": "16", "heading": "Intellectual property", "content": "

The Website and its contents — including logos, trademarks, brand names, product descriptions, photographs, graphics, design, text, videos, software, page layouts and other original materials — are owned by or licensed to Edible Ink Store or their respective owners, and are protected by intellectual property laws.

You may access and use Website content solely for personal or legitimate business purposes related to shopping with us. You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially exploit our content without prior written permission.

", "open": false } }, "collapsible-22": { "type": "collapsible", "settings": { "number": "17", "heading": "Third-party trademarks", "content": "

Product names, brand names, logos and trademarks displayed on our Website belong to their respective owners. Unless expressly stated otherwise, the appearance of a third-party trademark does not imply ownership, endorsement, sponsorship or affiliation with Edible Ink Store.

", "open": false } }, "collapsible-23": { "type": "collapsible", "settings": { "number": "18", "heading": "Product reviews and feedback", "content": "

If you submit reviews, comments, suggestions, photographs, testimonials or other feedback, you grant Edible Ink Store a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish and distribute that content for legitimate business and marketing purposes, subject to applicable law. You represent that you have the necessary rights to submit it. We may remove content that we believe violates our policies or the law.

", "open": false } }, "collapsible-24": { "type": "collapsible", "settings": { "number": "19", "heading": "Disclaimer of warranties", "content": "

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Website will always be available or uninterrupted, that it will be error-free, that product information will always be completely accurate, that the Website will be free from viruses or other harmful components, or that products will meet every customer's particular requirement.

To the extent permitted by law, we disclaim implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, except where such warranties cannot lawfully be excluded. Nothing in these terms is intended to exclude or limit consumer rights that cannot legally be excluded.

", "open": false } }, "collapsible-25": { "type": "collapsible", "settings": { "number": "20", "heading": "Limitation of liability", "content": "

To the maximum extent permitted by applicable law, Edible Ink Store and its owners, officers, employees, contractors, affiliates, suppliers and service providers shall not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of business, loss of data or business interruption, arising from or related to your use of the Website or products purchased through it.

To the extent permitted by law, our total liability arising from a particular product or transaction shall not exceed the amount actually paid by you for the product or service giving rise to the claim. Some jurisdictions do not permit certain limitations of liability; in those jurisdictions our liability is limited to the maximum extent permitted by law.

", "open": false } }, "collapsible-26": { "type": "collapsible", "settings": { "number": "21", "heading": "Indemnification", "content": "

To the extent permitted by applicable law, you agree to indemnify and hold harmless Edible Ink Store and its owners, officers, employees, contractors, suppliers and service providers from claims, damages, liabilities, losses, costs and expenses, including reasonable legal fees, arising from your violation of these terms, your misuse of the Website, your violation of applicable law, your infringement of another person's rights, or Customer Content you submit to us.

", "open": false } }, "collapsible-27": { "type": "collapsible", "settings": { "number": "22", "heading": "Third-party links", "content": "

Our Website may link to third-party websites or services. These links are provided for convenience. We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites, and your use of them is subject to their own terms and policies.

", "open": false } }, "collapsible-28": { "type": "collapsible", "settings": { "number": "23", "heading": "Electronic communications", "content": "

When you place an order, create an account, contact us or otherwise interact with our Website, you consent to receiving electronic communications from us about your transactions and account — order and payment confirmations, shipping notifications, delivery updates, refund notifications, customer service communications, account notices and other transactional messages.

Where legally permitted, electronic communications satisfy any legal requirement that such communications be provided in writing. You may opt out of promotional communications as described in our Privacy Policy, but transactional messages about your orders or account may still be sent.

", "open": false } }, "collapsible-29": { "type": "collapsible", "settings": { "number": "24", "heading": "Privacy", "content": "

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, disclose and protect personal information. Please review it before using the Website.

", "open": false } }, "collapsible-30": { "type": "collapsible", "settings": { "number": "25", "heading": "Changes to these terms", "content": "

We may update or modify these terms from time to time. Changes become effective when the updated terms are posted on the Website unless stated otherwise, and the effective date at the top of this page indicates when they were most recently updated. Your continued use of the Website after changes are posted constitutes acceptance, to the extent permitted by law.

", "open": false } }, "collapsible-31": { "type": "collapsible", "settings": { "number": "26", "heading": "Governing law", "content": "

These terms are governed by and interpreted in accordance with the laws of the State of Washington, without regard to its conflict-of-law principles, except where applicable federal law or mandatory consumer protection laws provide otherwise. Any dispute arising out of or relating to these terms or your use of the Website is subject to the applicable laws and jurisdiction of Washington State, except where applicable law requires otherwise.

", "open": false } }, "collapsible-32": { "type": "collapsible", "settings": { "number": "27", "heading": "Severability and entire agreement", "content": "

If any provision of these terms is determined to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions remain in full force and effect.

These terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies expressly incorporated by reference, constitute the agreement between you and Edible Ink Store regarding your use of the Website and purchase of products through it.

", "open": false } }, "contact-33": { "type": "contact", "settings": { "heading": "Questions about these terms?", "button_label": "Contact us", "button_url": "/pages/contact-us", "button_label_2": "Privacy policy", "button_url_2": "/pages/privacy-policy", "content": "

If anything here is unclear, or you need clarification before placing an order, contact us.

Location: Washington, USA
Phone: XXX-XXX-XXXX
Email: support@edibleinkstore.com

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