Privacy Policy

Edible Ink Store (“Edible Ink Store”, “we”, “us” or “our”), a Washington-based business, takes your privacy seriously. This policy explains how we handle personal information when you visit www.edibleinkstore.com, place an order, create an account, communicate with us or otherwise interact with our website and services.

Our website is powered by Shopify, which provides the e-commerce platform through which we offer and sell our products. By using our website, you acknowledge the practices described in this Privacy Policy.

Information you provide

When you visit our site, create an account, place an order or contact us, we may collect:

• Full name
• Email address
• Billing and shipping addresses
• Telephone or mobile number
• Account login information
• Order and purchase history
• Products purchased or requested
• Information submitted through contact forms, live chat, reviews, surveys or customer support
• Anything else you voluntarily share when communicating with us

Information collected automatically

• IP address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Pages viewed and website interactions
• Referring website or source
• Date and time of visits
• Shopping and browsing activity
• Cookies and similar tracking technologies

We use this information to operate, secure, analyse and improve our website and services.

Information from third parties

We may receive information from trusted providers that support our business, including payment processors, financing providers, shipping and fulfilment providers, advertising and marketing platforms, analytics providers, customer service platforms, and social media platforms when you interact with us there. That information is used in line with this policy and applicable law.

We use the information we collect for legitimate business purposes, including to:

• Process and fulfil your orders, and process payments and financing applications
• Arrange shipping and delivery
• Provide customer service and technical support
• Send order confirmations, shipping updates, refund notifications and other transactional messages
• Create and manage customer accounts
• Personalise your shopping experience and recommend relevant products
• Improve our website, products and services
• Conduct surveys and request product reviews
• Administer promotions, contests and special offers
• Analyse website traffic and measure advertising effectiveness
• Detect, investigate and prevent fraud, abuse, unauthorised transactions and security incidents
• Comply with applicable laws, regulations, legal processes and governmental requests

We share personal information with trusted service providers only where it's necessary to run our business and deliver your order:

Payment and financing providers

Payment processors, gateways, banks and financing providers process the information needed to complete purchases or financing applications.

Shipping and fulfilment providers

We share your name, shipping address, telephone number, email address and order details with carriers, warehouses and fulfilment providers so your order can be processed and delivered.

Customer service providers

We use third-party support, chat, telephone and email platforms to respond to enquiries.

Marketing and email providers

Where you have opted in, we use third-party email, SMS, advertising and marketing providers to send promotional communications and manage campaigns.

Analytics providers

We share information with analytics providers that help us understand website usage, performance and marketing effectiveness.

Legal and security purposes

We may disclose information where reasonably necessary to comply with the law, respond to legal requests, enforce our policies, protect our rights or property, investigate fraud, or protect the safety and security of our customers, employees, website or business.

Our service providers are expected to use information only as necessary to provide services to us, and to maintain appropriate safeguards.

We use third-party payment processing services to handle payments securely. When you make a purchase, your payment information is transmitted securely to the applicable processor. We do not store complete credit or debit card numbers on our own servers.

Our website uses industry-standard security technologies, including SSL/TLS encryption, to protect information transmitted between your browser and our site. No method of transmitting or storing information online is completely secure, so while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Our website uses cookies, pixels, tags, scripts and similar technologies to keep items in your cart, remember preferences, maintain site functionality, understand how visitors use the site, analyse performance, improve our services, measure advertising effectiveness and provide relevant marketing.

Some cookies are placed by third-party providers performing services on our behalf. You can usually manage or disable cookies through your browser settings, though disabling certain cookies may affect how parts of the website work.

If you provide your email address or telephone number and consent where required, we may send you promotional messages about products, offers and sales.

You can unsubscribe from marketing emails using the unsubscribe link in any email, and opt out of promotional SMS by replying STOP.

Opting out of marketing does not stop important transactional messages such as order confirmations, shipping notifications, account notices, security messages or information about an existing transaction.

If you provide your mobile number and opt in to SMS, you may receive messages about order updates, shipping and delivery notifications, customer support, account matters, and promotional offers where separately consented to. Message frequency varies with your interactions with us, and message and data rates may apply.

Reply STOP to opt out of promotional SMS at any time, or HELP for assistance where supported.

Depending on where you live and the law that applies, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Opt out of marketing communications
• Request information about how your personal information is collected and used

These rights are subject to legal exceptions and limitations. To make a request, contact us using the details below — we may need to verify your identity first.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy — completing transactions, providing support, maintaining business and transaction records, complying with legal, tax, accounting and regulatory requirements, resolving disputes, preventing fraud, and enforcing agreements.

When information is no longer needed, we securely delete, anonymise or otherwise dispose of it as permitted by law.

Our website may link to third-party websites, applications, payment services, social platforms, financing providers or manufacturers. Those third parties have their own privacy policies and practices, and Edible Ink Store is not responsible for their privacy, security or content practices. Please review their policies before providing personal information.

Our website is intended for a general audience and is not directed toward children. We do not knowingly collect personal information from children under 16 without appropriate authorisation where required by law. If you believe a child has provided personal information without appropriate consent, contact us so we can review and act.

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse or destruction. These may include encryption, secure payment processing, access controls, authentication procedures, network and system security measures, monitoring, and limiting access to those who need it for legitimate business purposes.

Despite these safeguards, no electronic system or transmission method is completely secure.

If you are a California resident, California law may give you additional rights regarding your personal information, which may include the right to know, access, correct, delete, and opt out of certain forms of sharing or processing.

Edible Ink Store does not sell personal information for monetary consideration. California residents who wish to exercise applicable rights may contact us using the details below; we may take reasonable steps to verify identity before processing a request.

Some browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all DNT settings, and we may continue to collect and use information as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements or privacy practices. When we do, we'll update the effective date at the top of the page. We encourage you to check back periodically.